Patient Resource Desk

Scheduling Information

When scheduling an appointment please have the following information ready:

• Your name, address, phone number, date of birth, social security number, employer, insurance, and policy holder information
• Your calendar, so that you can schedule the appointment when you know that you are available.
• Please inform the scheduler if you prefer our Lancaster Office or our Ephrata Office.
• Why are you scheduling the appointment
• Are you self referred or did your Primary Care Provider suggest you be seen in our office.

Appointment Information

What to bring to your appointment

• Your current insurance cards, if you have a primary and secondary insurance please bring both cards with you
• Photo Identification
• Physician referral forms if required by your insurance company
• A list of current prescription and over the counter medications you are taking, including frequency and dosage.
• Pertinent information about your medical and surgical history.
• Any recent x-rays or medical records you may have
• Any out-of-pocket expenses that you incur, i.e., copays, deductibles, coinsurance.

Cancellation Information

• All procedures must be scheduled in advance. If you must cancel a procedure or office visit, kindly give 48 hours notice so that another patient may be able to utilize your appointment. If you fail to notify us, a $25.00 fee will be charged. Continued cancelled appointments will result in additional fees assessed by our practice as well as fees from ancillary services that cannot be cancelled.

Payment and Insurance Information

UAL is a provider for Medicare and most major insurance plans. We provide courtesy insurance billing for plans in which we participate. Any services not covered by insurance will be your responsibility. Private and group insurance policies vary considerably, and can be confusing for everyone. Your insurance policy may not pay for all portions of your bill so if you wish to determine the benefits, to which you are entitled, please contact your employer, union, or insurance agent to obtain precise information.

We require payment at the time of your visit for services that are not covered by your insurance. Your insurance company may also require you to pay a co-payment at the time of your scheduled appointment. Insurance plans vary considerably, and we cannot predict or guarantee what part of our services will be covered by your particular insurance coverage. You are ultimately responsible for all your non covered expenses. When necessary, our staff will work closely with patients who require a payment plan. Your account is past due 30 days after the date of initial billing. Please feel free to discuss any payment problems with us. We do not wish to create a financial hardship for you or for your family, but we ask that you respond to any bill you receive.

If you have any questions or concerns regarding which insurance plans we accept or any other financial or billing matters, please call our billing office at 717-393-3264.